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Terms & Conditions

These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.

General terms and conditions

This site is owned and operated by Kendal Mint Cake Company Ltd (“We”) of 15 Lowther Street, Kendal, Cumbria, LA9 4DH. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at or 01539 592051.

1. The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.

2. Acknowledgement of your order

To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

3. Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Kendal Mint Cake Company Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

4. Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

5. Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

6. Availability

All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

7. Ordering errors

You are able to correct errors on your order up to the point on which you click on “place order” during the ordering process.

8. Price

The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.

9. Payment terms

We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

10. Delivery charges

Delivery charges vary according to the type of goods ordered.

11. Delivery

11.1 Our delivery charges are set out at point of sale on our website.

11.2 You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations.

11.3 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Goods cannot be left in a safe location at point of delivery and must be signed for by an adult over the legal age of alcohol consumption in your country. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 7 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.

11.4 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

12. Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.

13. Cancellation rights

13.1 Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

13.2 Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us by any other clear statement.

13.3 You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order), newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.

13.4 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

13.5 Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.

13.6 We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example opening or sampling the goods prior to cancellation)

14. Cancellation by us

14.1 We reserve the right not to process your order if:

14.1.1 We have insufficient stock to deliver the goods you have ordered;
14.1.2 We do not deliver to your area; or
14.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

14.2 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.

15. If there is a problem with the goods

15.1 If you have any questions or complaints about the goods please contact us. You can do so at 01539 592051 or or 10 Tanners Yard, 39 Highgate, Kendal, Cumbria, LA9 4ED.

15.2 We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).

15.3 If you wish to exercise your legal rights to reject goods which do not conform with the Act you must either return them in person to where you bought them, post them back to us, or (if they are not suitable for posting) or allow us to collect them from you. We will pay the cost of postage or collection.

16. Liability

16.1 Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund.

16.2 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

16.3 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

16.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

16.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or misdescribed goods.

17. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at 10 Tanners Yard, 39 Highgate, Kendal, Cumbria, LA9 4ED and all notices from us to you will be displayed on our website from time to time.

18. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

19. Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

20. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

21. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

22. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

23. Other important terms

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.

24. Competitions

Should Kendal Mint Cake Company Ltd (We) or any of its affiliates run a competition, the following terms and conditions apply:

  • By entering any of our competitions, you confirm that you are of legal drinking age in your country of residence.
  • Competitions are open to any individual over the legal age of drinking, excluding employees of Kendal Mint Cake Company Ltd, their families or anyone else associated with said competition.
  • Only one entry is permitted per competition unless otherwise stated and must be received by the advertised closing time and date.
  • We reserve the right to discount any application if it is deemed to be received after the advertised closing time and date.
  • Late, illegible, incomplete, defaced or corrupt entries will not be accepted. No responsibility can be accepted by us/the promoter for lost entries and proof of transmission will be accepted as proof of receipt.
  • We reserve the right to exclude competition entries they deem to be illegal, explicit, abusive or offensive in any way and hide or remove this content from any of their digital channel.
  • We reserve the right to exclude competition entries that appear to encourage irresponsible drinking or behaviour and remove this content from any platform on which it appears.
  • Winners may be requested to take part in publicity

Competitions – Prize

  • All prizes are not transferable and there are no cash alternatives
  • Dependent on the competition, prizes containing alcohol may only be shipped to certain countries due to import restrictions and availability.
  • The prize may alter in appearance from any images related to the promotion of the competition in accordance with any commercial decisions made by the Kendal Mint Cake Company Ltd during the period the competition, including appearance of the product.

Competitions – Selection of Winners

  • Winners will be chosen at random.
  • The winner(s) will be notified by email in the first instance and by any other method of contact provided in the event of no response.
  • The selection decision is final. No correspondence will be entered into.
  • If selection criteria applies to a competition, such as requiring you to follow our Facebook page, be an account holder on the website (list not exhaustive), then we reserve the right to choose another winner if all criteria are not met

Delivery Policy

How will I know when my order has been despatched?

As soon as your order leaves us, you will receive a confirmation email of its successful departure and this will normally be within a maximum of 2 working days of your order being placed.

It is possible that your order will be dispatched in more than one box due to shipping regulations mandated by the carrier or to ensure that all products arrive safely for larger orders.

How long will my order take to arrive?

Standard Delivery will normally take 3-5 working days to arrive after dispatch. This can be longer during busy periods of the year including Christmas.

Premium Delivery will normally arrive 1 working day after dispatch but this can be longer for more remote areas and NI. This can be longer during busy periods of the year including Christmas. Terms and Conditions available here.

Can you ship internationally?

We only fulfil orders off our website within the United Kingdom, however for any enquiries for delivery internationally, please email with your order and we will provide a bespoke quote for you.

Can you leave my delivery in a safe place?

To ensure your products arrive with you safely, a signature is required upon receipt of your parcel. If your order is dispatched with Royal Mail and delivery is failed, it will be your responsibility to collect the parcel from your local depot or re-arrange delivery accordingly.

If your parcel is dispatched with by our courier service APC and delivery is failed, they will advise the method by which to re-arrange delivery or collection of your parcel(s).

If an order is failed to be delivered and the customer does not re-arrange delivery, the costs associated with the failed delivery and any additional deliveries are the responsibility of the customer. For APC terms and conditions, please visit their website here.

Who needs to sign for the delivery?

All orders are tracked and an individual over the age of 18 in the UK or of the legal drinking age in the respective country of delivery, must be present to sign for the parcel.

My order has arrived damaged, what should I do?

You must inform us via email at within 14 days of the date of ordering for any claim to be considered. Before disposing of any products, we advise you take clear images of the damaged products in their original packaging to support any claims.

If smashed glass is present, we advise this is disposed of safely and not handled out of the packaging.

Where products are not completely damaged, we may arrange for these to be collected by our courier.

Can you expedite delivery of my order after I have placed it?

Once your order has been dispatched, we cannot change the method by which it is being delivered to you.

I am sending a gift to somebody, what will be present in the box?

We gift wrap each bottle or box that you order, along with a card with your choice of message inside. We do not include invoices in gifted parcels – if you would like an invoice to be included, please add a note to your order.