Delivery & Returns Policy
How will I know when my order has been despatched?
As soon as your order leaves us, you will receive a confirmation email of its successful departure and this will normally be within a maximum of 2 working days of your order being placed.
It is possible that your order will be dispatched in more than one box due to shipping regulations mandated by the carrier or to ensure that all products arrive safely for larger orders.
How long will my order take to arrive?
Standard Delivery will normally take 3-5 working days to arrive after dispatch. This can be longer during busy periods of the year including Christmas.
Premium Delivery will normally arrive 1 working day after dispatch but this can be longer for more remote areas and NI. This can be longer during busy periods of the year including Christmas. Terms and Conditions available here.
Can you ship internationally?
We only fulfil orders off our website within the United Kingdom, however for any enquiries for delivery internationally, please email firstname.lastname@example.org with your order and we will provide a bespoke quote for you.
Can you leave my delivery in a safe place?
To ensure your products arrive with you safely, a signature is required upon receipt of your parcel. If your order is dispatched with Royal Mail and delivery is failed, it will be your responsibility to collect the parcel from your local depot or re-arrange delivery accordingly.
If your parcel is dispatched with by our courier service APC and delivery is failed, they will advise the method by which to re-arrange delivery or collection of your parcel(s).
If an order is failed to be delivered and the customer does not re-arrange delivery, the costs associated with the failed delivery and any additional deliveries are the responsibility of the customer. For APC terms and conditions, please visit their website here.
Who needs to sign for the delivery?
All orders are tracked and an individual over the age of 18 in the UK or of the legal drinking age in the respective country of delivery, must be present to sign for the parcel.
My order has arrived damaged, what should I do?
You must inform us via email at email@example.com within 14 days of the date of ordering for any claim to be considered. Before disposing of any products, we advise you take clear images of the damaged products in their original packaging to support any claims.
If smashed glass is present, we advise this is disposed of safely and not handled out of the packaging.
Where products are not completely damaged, we may arrange for these to be collected by our courier.
Can I return my order?
If you change your mind after your order has been dispatched from us, you can return it to us within 14 days in an unopened and undamaged condition. Returns are to be sent to : Pennington’s Spirits, Unit 3 Millennium House, Boundary Bank, Kendal, LA9 5RR.
To initiate a return, you must email us at firstname.lastname@example.org and advise your intention to return, including your order number and delivery postcode to allow us to identify your order. Equally, including this information int eh box with your return allows us to expedite the return and your refund.
Can you expedite delivery of my order after I have placed it?
Once your order has been dispatched, we cannot change the method by which it is being delivered to you.
I am sending a gift to somebody, what will be present in the box?
We gift wrap each bottle or box that you order, along with a card with your choice of message inside. We do not include invoices in gifted parcels – if you would like an invoice to be included, please add a note to your order.